People first
Be truthful, respectful, and considerate. No harassment, threats, impersonation, scams, sexual solicitation, unlawful discrimination, or misuse of identity and financial information. Discuss routines and practical household needs directly without inferring sensitive characteristics.
Consent at every step
Send a connection request before contacting a renter. Accepting chat is not accepting a roommate. Respect declines and blocks. Never pressure someone to share a phone number, evidence, money, or a lease commitment. Audio requires explicit acceptance and is not recorded by KeyMates.
Stay safe and speak up
Keep early conversations on the platform, arrange safe property viewings, and independently check authority and payment requests. Use report controls for listings, profiles, messages, or applications. Reports are reviewed in context with proportionate access to evidence. Request an appeal if you disagree with a decision. Contact local emergency services for immediate danger; app moderation is not emergency assistance.